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Task guide
Task templates and workflows
Keep the steps a kind of matter always needs as a workflow, laid out as tasks with owners and due days when the matter opens.
Task templates
A task template is a task the firm sets often, such as "file the appearance", with its description and checklist. Keep them under Settings, Task templates.
Workflows
A workflow is an ordered set of steps. Each step lays out a task template:
- due a number of calendar or business days after the anchor, usually the day the matter opens, with business days counted on the days the firm works;
- given to a person named by a rule read from the matter: its responsible partner, its supervising partner, or its first fee earner;
- waiting only on earlier steps.

Preview shows the tasks a workflow would lay out on a sample day.
How workflows reach a matter
- A matter type's default workflow is laid out once when a matter of that type opens.
- Any live workflow can be laid out on a matter by hand, from its Tasks tab, once.
Editing a workflow changes what it lays out next time, never the tasks already on a matter.
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Read next
- Work with tasksCreate tasks on a matter or for the firm, work their checklists, mention colleagues in comments, and see your list and the team's.
- Practice areas, matter types and custom fieldsThe areas the firm practises in, the kinds of matter under each with their defaults, and the extra fields the firm wants recorded.
- Open a matterRecord the enquiry, add the client and parties, clear the conflict check and complete the opening checklist, then open the file.
