- Help centre
- Access and security
Concept
The emergency override
For the rare moment someone must act beyond their permissions, the override opens access for four hours, with a reason, a second sign in and a notice.
When it is for
A partner is in hospital and a filing is due today on a matter nobody else can open. The emergency override exists for that: a way to act at once, with the firm told and the use kept on the record.
By default only the managing partner holds it.
How it works
- Choose Emergency override and type the reason.
- Confirm your identity again with your password and your second step.
- Access opens for four hours and then closes by itself.
- The firm administrator is told immediately.
The report
Every use is listed for good under Settings, Overrides, with who used it, when, why and for how long.

Was this helpful?
Read next
- Roles, permissions and scopesWhat a person may do is decided by the permissions their roles grant, each at a scope, never by the name of their role.
- Ethical wallsA wall makes a matter or a client invisible to the people it shuts out, everywhere in the system, until two people agree to lift it.
- The audit trailEvery change, and every view of confidential material, is written down with who, what and when, in a record no one can edit.
